IT Support Specialist Certificate (ITC)

This certificate will prepare students for the information technology (IT) field especially related to IT support specialist and helpdesk entry positions. Students will utilize software applications, networks, and web servers; query database applications to locate, evaluate, and use data; create web pages and web graphics; create written documentation and oral presentations; configure, monitor, secure, and administer network resources; as well as demonstrate technical skills and ability in analyzing, assessing, diagnosing, and troubleshooting hardware, software, network, and other desktop issues. Additionally, students may apply this certificate as a step toward the Computer Information Systems Degree.

Number Suggested Course Order Cr Semester Grade Prerequisites/Notes
CIS127 Computer Technologies

3

    ENG098, FYE101, RDG098, or placement
CIS140 Microcomputer Networking     Applications

3

    FYE101, MAT092, RDG098, or placement
CIS143 Computer Service and Repair

3

    FYE101, MAT092, RDG098, or placement
ENG101 English Composition I

3

    ENG098, FYE101, RDG098, or placement
CIS123 Microcomputer Database     Management

3

    MAT092 or placement; CIS127 or CIS120 or permission of division dean
  CIS Elective

3

    Electives: CIS 118 or higher
  CIS Elective

3

    Note: See above CIS Electives
  Professional Elective

3

    Electives: BUS112, BUS125, ENG106, SPC113
                                             Total: 24 credits

Campus/format: A majority of this program can be completed during the day at the Gardner Campus. Many courses do, however, have alternative options such as with evening or online sections.

Helpful hints: To be successful, students must spend additional time outside of class completing assignments. Access to a computer with the appropriate software is essential.  MWCC provides computer access in various labs and in the library, as available.

Transfer options: Some courses in this program may be applied to MWCC’s Computer Information Systems Degree program.

Special requirements: Students are required to complete the CIS courses as listed.  Prior to enrolling in each course, students must ensure they meet the course prerequisites.  The college’s adaptive computer lab, providing assistive technology for students with disabilities, is available. Technical standards must be met with or without accommodations.

Career options: This program prepares students for entry level help desk/IT support positions as well entry into as the Computer Information Systems Degree.

Earning potential: $32,110 to $53,640.

Technical Standards* for CIS, ITC, and OAC

*general information about technical standards and accommodation.

Students entering these programs must be able to demonstrate the ability to:

  • Comprehend textbook material at the 11th grade level.
  • Communicate and assimilate information either in spoken, printed, signed, or computer voice format.
  • Gather, analyze, and draw conclusions from data.
  • Read from a computer screen.
  • Learn to operate a computer.
  • Possess manual dexterity to operate computer devices such as a keyboard and mouse.
  • Work at a computer for a minimum of two hours.

ED Gainful Employment Program Disclosure Information for IT Support Specialist Certificate (ITC)

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