IT Support Specialist Certificate (ITC)

This certificate will prepare students for the information technology (IT) field especially related to IT support specialist and helpdesk entry positions. Students will utilize software applications, networks, and web servers; query database applications to locate, evaluate, and use data; create web pages and web graphics; create written documentation and oral presentations; configure, monitor, secure, and administer network resources; as well as demonstrate technical skills and ability in analyzing, assessing, diagnosing, and troubleshooting hardware, software, network, and other desktop issues. Additionally, students may apply this certificate as a step toward the Computer Information Systems Degree.

Campus/format: A majority of this program can be completed during the day at the Gardner Campus. Many courses do, however, have alternative options such as with evening or online sections.

Helpful hints: To be successful, students must spend additional time outside of class completing assignments. Access to a computer with the appropriate software is essential.  MWCC provides computer access in various labs and in the library, as available.

Transfer options: Some courses in this program may be applied to MWCC’s Computer Information Systems Degree program.

Special requirements: Students are required to complete the CIS courses as listed.  Prior to enrolling in each course, students must ensure they meet the course prerequisites.  The college’s adaptive computer lab, providing assistive technology for students with disabilities, is available. Technical standards must be met with or without accommodations.

Career options: This program prepares students for entry level help desk/IT support positions as well entry into as the Computer Information Systems Degree.

Earning potential: $32,110 to $53,640.

Technical Standards* for CIS, ITC, and OAC

*general information about technical standards and accommodation.

Students entering these programs must be able to demonstrate the ability to:

• Comprehend textbook material at the 11th grade level.
• Communicate and assimilate information either in spoken, printed, signed, or computer voice format.
• Gather, analyze, and draw conclusions from data.
• Read from a computer screen.
• Learn to operate a computer.
• Possess manual dexterity to operate computer devices such as a keyboard and mouse.
• Work at a computer for a minimum of two hours.

ED Gainful Employment Program Disclosure Information for IT Support Specialist Certificate (ITC)

This page is designed to provide students with information about the IT Support Specialist Certificate (ITC) program offered at Mount Wachusett Community College (OPEID number 002172).

This program is a certificate program with a normal time to completion of 12 months for full-time students who are prepared for college level courses.

This program has been assigned a Course Instructional Program code (or CIP code) of 110103 – Information Technology.

This program prepares students for the following occupations:

• 11-3021.00, Computer and Information Systems Managers – http://www.onetonline.org/link/summary/11-3021.00
• 15-1041.00, Computer Support Specialists – http://www.onetonline.org/link/summary/15-1041.00

The total tuition and required fees for the entire program completed in normal time is $4,910. This is based on the in-state tuition and fee rates as of July 1, 2012 with normal time completion.

The total estimated cost of books and supplies for the entire program is $960.
Mount Wachusett Community College does not currently offer on-campus housing.
Cost information for Mount Wachusett Community College is available here.

Debt at Program Completion

Data Not Available – fewer than 10 graduates.

Program Completion in Normal Time

Data Not Available – fewer than 10 graduates.

Placement Rates

Data Not Available – fewer than 10 graduates.