The LaChance Library is a critical component of the educational experience at MWCC. The library supports teaching and learning excellence, student development and success, and civic engagement by providing students, faculty, staff, and the extended community with outstanding service and comprehensive access to a broad range of authoritative, up-to-date learning resources in a variety of formats. Staff provides instruction in effective ways to seek and evaluate information through a comprehensive library instruction program. The library offers activities and programs that enrich the quality of individual and community life.
Students, both on and off campus, are encouraged to use the library collections, which are specifically designed to aid in course assignments and personal interests. The library holds over 45,000 volumes and subscribes to a variety of print journals and newspapers. Many more e-books, full-text journals, magazines, and newspapers are available online. Additionally, the library has collections of DVDs and streaming videos. DVD players, VCRs, and two photocopiers are available for use. Literary Reference Center, LexisNexis, Academic Search Premier, CINAHL with full-text, Science Online, and the Boston Globe are only a few of the more than 100 online databases available both on-campus and via remote access. The LaChance Library is a member of the Central/Western Massachusetts Automated Resource Sharing consortium (C/WMARS). The C/WMARS online catalog provides electronic access to the holdings of the LaChance Library as well as over 140 area libraries within central and western Massachusetts. LaChance Library is a member of the Massachusetts Library System (MLS), which coordinates frequent deliveries of interlibrary loans to member libraries.
The LaChance Library is also a member of the Academic and Research Collaborative (ARC) of Central Massachusetts. ARC is a coalition of Worcester area academic, public, and special libraries working together to facilitate the sharing of resources and services for the benefit of their collective users. As members, MWCC faculty, staff, and students may request an ARC borrowing card, which grants the user the privilege of going directly to the participating library and checking out materials. ARC cards are available at the circulation desk, at the LaChance Library.
Two open computer labs, on the library’s lower level, provide access to Microsoft Word, PowerPoint, Excel, and many other course-related software applications, as well as the Internet. Documents may be printed on the networked printers, downloaded to a USB flash drive or emailed. A lab assistant is available during most hours. Three video preview study rooms are also located on the lower level. The adaptive computer lab, located on the lower level, provides a variety of assistive technology services to help students with disabilities achieve academic success. The adaptive computer lab is open to all registered students who are referred by the office for students with disabilities, room141 A.
The library’s website, http://library.mwcc.edu, serves as a 24/7 gateway to the library’s catalog, online databases, and other important library information. Through online access to a wide variety of information resources, distance learning students can use the library’s collections. Additionally, reference assistance is available via a toll free number, email, and instant messenger to assist on and off campus learners. During the academic year, the library is open Monday through Thursday, 7:30 a.m. to 7:30 p.m., and Friday, 7:30 a.m. to 4:00 p.m. The library is open during college vacation periods. It is closed on holidays, weekends, and evenings during intersessions. For more information, call the circulation desk at 978-630-9125, or visit the library webpage: http://library.mwcc.edu. A valid MWCC ID or library card must be presented each time a patron wishes to charge out materials or access reserve items in the library. For students, faculty, and staff, the library barcode number or ID number is the key to accessing databases from off-campus. MWCC students are also eligible to borrow library materials from other Massachusetts public higher education libraries. Assisting students is the primary responsibility of the library staff. The staff provides course-related, as well as individualized and general interest instruction in information literacy skills to students and the community in the Library Instruction and Research Lab (LIRL). Special services, such as reference assistance and interlibrary loan, are also available.
The resources acquired for the LaChance Library are selected to meet the teaching, research, and service missions of the college and the community. The library adheres to the principles of intellectual freedom as outlined in the Library Bill of Rights of the American Library Association. It is the responsibility of the library to ensure that different points of view are represented in the collection. The Library Bill of Rights of the American Library Association states the following: “Books and other library resources should be provided for the interest, information, and enlightenment of all people of the community the library serves. Materials should not be excluded because of the origin, background, or views of those contributing to their creation” (Article 1); and “Libraries should provide materials and information presenting all points of view on current and historical issues. Materials should not be proscribed or removed because of partisan or doctrinal disapproval” (Article 2). The library also endorses the Freedom to Read statement, provided by the American Library Association, which promotes access to materials expressing all points of view. Both the Library Bill of Rights and the Freedom to Read statement are available for viewing online www.ala.org. Appearance of any resource does not mean that the library advocates or endorses the ideas or statements found in that resource.
Students, faculty, staff, and community patrons of the library may challenge resources in the LaChance Library. A challenge to a resource in the LaChance Library must be based on the failure of that resource to fall within the library’s selection and collection development policies, including the commitment to intellectual freedom. Challenged material will not be removed automatically from the collection, but will be reviewed in the light of the objections raised. When material or resources are challenged, the library may take one of the following actions: removal of a resource because it is inappropriate, the addition of a resource to balance the collection by providing alternative views, a combination of the above,
or no action at all.
Those persons wishing to challenge a resource in the LaChance Library will be asked to complete a Request for Reconsideration of Library Materials form, available online, via the library’s webpage. The completed form should be submitted to the dean of library and academic support services, who will acknowledge receipt of the form via letter. The vice president of academic affairs will then consider the request, with the assistance of the librarian responsible for collection development in the subject area of the resource. The recommendation of the vice president will be sent to the dean of library and academic support services, who will make the final decision, and notify the person making the challenge in writing of that decision and any action to be taken. Any appeals shall go to the president of the college.
To view the MWCC Copyright Policy, visit the library website, http://subjectguides.mwcc.edu/copyright
The LaChance Library adheres to the ALA (American Library Association) Code of Ethics, which includes the following statement: “We protect each library user’s right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired or transmitted.” The LaChance Library also follows the Massachusetts General Law Chapter 78, section 7, which states “that part of the records of a public library which reveals the identity and intellectual pursuits of a person using such library shall not be a public record.” LaChance Library staff strives to protect the confidentiality of patron records. No staff member shall, at any time, disclose any personally identifiable patron or library user records including, but not limited to, circulation records, patron registration records, patron email and computer records, interlibrary loan requests, or reference requests, to any person other than the patron themselves unless:
- the patron has given informed consent (in writing) for another individual to obtain that information;
- an authorized person (MWCC staff member) requires that information for retrieval of overdue library materials or compensation for damaged or lost library materials; or,
- a law enforcement official makes the request. See below for “Information about the USA PATRIOT Act of 2001.” Library staff is instructed to respond to requests from law enforcement in a very specific manner.
The following is a description of library records and the processes by which the library protects patron information:
Catalog Search Records: These records refer to the searches of the collection a patron may conduct on the online public access computers. Once a search is conducted, the software deletes all records of the search.
Circulation Records: Library material is circulated via the Evergreen Circulation System. The circulation software retains records of materials currently checked out, automatically erasing a reader’s borrowing record once a book is returned and all fines are paid. This software allows a patron the ability to retain a history of all items checked out by that patron. It is a record that is maintained within the patron’s personal library account and cannot be viewed by library staff.
Computer Use Records: Patrons may use any of the computers in either open lab in the library. When the patron shuts off a computer, the software erases all history of their research and activity.
Interlibrary Loan Records: Patrons may borrow items not owned by the LaChance Library from other libraries through system-wide holds or Interlibrary Loan (ILL). Once the materials are returned and all appropriate fines and/or fees are paid, the record is destroyed.
Reference Interviews: A reference interview occurs when a patron looking for information approaches a library staff member and the staff questions or interviews the patron in order to narrow down the specific information needed. No print record of the interview is retained. If a patron name and number is taken by phone, and patron information is recorded, as soon as the requested information is delivered, the paper record is destroyed. Requests for information via email shall be deleted once the transaction is completed.
Information about the USA PATRIOT Act of 2001
The USA PATRIOT Act (Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act) expands federal law enforcement’s ability to find out about telephone and electronic communications and to obtain “tangible things,” such as documents and records. Library circulation records, interlibrary loan requests, use of public computers for the Internet, email, or chat are records that could be subpoenaed. LaChance Library staff has a prescribed response to requests for patron information.
Approximately two weeks after an item is overdue, an overdue email is sent. If the item is still not returned, a final letter, which is a bill to replace the book, will be mailed two weeks after the initial overdue notice is sent. Overdue fines are 5¢ per day per item for most items, and reserve item fines may be 25¢ per hour. Patrons with overdue items may not check out additional items. Once an overdue reaches the billing stage, a block is placed on the student’s record in the records office. Please note that students with blocked records will not be allowed to register for courses at MWCC; additionally grades, transcripts, and diplomas will be withheld and no information from the student’s academic folder will be available to potential employers or other institutions of higher education. Once the library materials are returned, or the replacement cost is paid, the student’s record will be unblocked.