Complaints Policy – Dental Education Program

Complaints about the Dental Hygiene Program regarding the general performance of students or staff or the general quality of the curriculum and practical preparation of the student participants should first be addressed to the Dental Hygiene Program Director, Cynthia Cadoret. Ms. Cadoret can be reached at 978-630-9367 or by email at Should the complaints include the behavior or performance of this individual, the complaints should be addressed to the Dean of Nursing and Health Sciences, Kim Shea ( or 978-630-9175).

The person receiving the complaint will be responsible for conducting a thorough investigation of the complaint and evaluation of the problem as it has been described. Any personnel on campus will be involved in this process to the extent that their input would aid in the resolution of the concern. The complaining party will be kept apprised of the process as it evolves and will be notified of the ultimate resolution of the concern in a timely fashion. A record of the complaint, the ensuing evaluation and investigation process and the ultimate resolution of the complaint will be retained in the Program Director’s files with a copy sent to the Dean of Health Professions, Public Service Programs, and Social Sciences.

Should an individual wish to file a formal complaint with the Commission on Dental Accreditation, they should follow this Link for more information.