Software Support

Software Support Certificate Program: Exploring IT From The Inside Out

Do you have an interest in the Information Technology field? Do you enjoy learning new technologies and staying up-to-date on the newest software? Do you enjoy helping people? You may enjoy a career working as a Software Support Specialist. You can ensure smooth communication with clients on the newest operating systems and software.

Find Jobs Fast As A Software Support Specialist

The need for skilled software and computer user support specialists grows as many organizations shift toward an online network. With an 11%* market growth over the next ten years, Software/Computer User Support Specialists will be in high demand. You can make an average of $52,000* annually.

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Programming engineers are developing codes on their computers

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Dive Into The Depths Of IT Software

The courses in the Software Support Certificate program cover a wide range of IT topics:

Programming
Spreadsheet Applications
Microcomputer database management
Beginning PL/SQL (Procedural Language/Structured Query Language)

Work With The Latest And Greatest Tech

As a Software Support Specialist, you will work behind the scenes of an organization, assuring that all communication between the system and the client runs smoothly. Some of your daily tasks include:

Overseeing the functions of the systems
Helping clients through their computer issues
Solving problems with the software and making decisions for its efficiency
Working closely with IT to manage and maintain the network

*Source: Bureau of Labor Statistics

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Use This Certificate To Earn A Degree

A Software Support Certificate from MWCC will provide you with the skills and training required to enter into the field of IT and can also serve as a foundation for the IT Support Specialist Certificate (ITC). After earning the Software Support Certificate, you will need just 10 more classes to also earn the Computer Information Systems (CIS) Associate’s Degree.

Catalog Overview

Courses

Learning Outcomes

Computer Systems Analyst

Median Salary: $128,240

Computer User Support Specialist

Median Salary: $75,070

Software Quality Assurance Analyst

Median Salary: $122,210

Testimonials

Your Journey Starts Here

“I feel comfortable and well prepared with what I learned at the Mount, and I’m proud to say that I graduated from this program.”

Entela Roba

Physical Therapy Assistant, Class Of 2010

“At MWCC I learned all the fundamentals required to succeed in the field of software engineering. The CIS curriculum gives students a broad and solid foundation on which to build.” Adam went on to earn his BS in CIS at Fitchburg State University in 2006.

Adam Gelinas

Computer Information Systems, Class Of 2003

“My favorite part is that you are able to have many resources at your fingertips, you can just send an email, or walk to any of the offices and everyone is willing to help.”

Mercy Aryee

Computer Science, Class Of 2024

“Mount Wachusett Community College pushed me out of my comfort zone or, should I say, gently nudged me with their guidance and assistance in completing my first degree at the age of 61. I am not your typical undergraduate. I am not the typical age, not the typical student, and I certainly did not take the typical amount of time to complete this degree.”

Paula Morgan

Liberal Arts & Sciences, Class Of 2024

Elzbieta-Solimeno-Dental-Assisting-Student

“The Dental Assisting program at MWCC offers a hands-on training by faculty in the dental field. The professors are very helpful and knowledgeable, and the clinic is beautiful. If you enjoy helping people, wanting to make a difference in patients’ oral health and working in a professional environment then I really recommend Dental Assisting program at MWCC.”

Elzbieta Solimeno

Dental, Class Of 2019

“MassReconnect has helped me to pay for the college education that I never thought I’d earn, and show my four boys that its never too late.”

William Boudreau

Engineering Physics

“For those who are battling a disability, MWCC encouraged me and gave me a solid foundation to achieve my educational and career goals. There were times that I felt like giving up, but I kept moving forward and soon I will start a PhD program. It is all up to you.”

Ricardo Scarello

Computer Information Systems, Class Of 2007

“I am currently working towards my bachelor’s degree at Berklee College of Music Online and would not have been able to do it without the knowledge and skills I learned at MWCC.”

Mackenzie Christensen

Media Arts & Technology, Class Of 2017

“Being a part of a community college is a whole body and mind experience – you can’t just come and take classes. I’ve made so many friends that I wouldn’t have met otherwise.”

Kaitlyn Fales

Business Administration, Class Of 2018

“I think it goes without saying that the Mount is a supportive place. There is not a person on staff that I didn’t feel comfortable with.”

Austin Seppala

Business Administration, Class Of 2010

Ready To Take The Next Step?

Your journey starts with a single step. We have all the information you need to move forward with confidence. Reach out today to learn more about life at The Mount and how to get started.

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