Information Technology Services (ITS) at Mount Wachusett Community College provides students, faculty, and staff with the latest technologies to support learning, communication, and productivity. Our experienced team ensures the college community can use systems like Blackboard and WebConnect effectively. We’re here to help you succeed—explore our site to learn more about our services.

Current students and staff: Get the most out of your Mount experience! Download the MWCC app to access everything from today’s specials at the Green Street Cafe’ to clubs, services, and links to important tools.

Help Desk

Help Desk is here to keep your technology running smoothly. We support college-owned equipment, help students connect personal laptops to campus Wi-Fi, and provide services such as account setup, email, network access, equipment requests, password resets, printing, and more. Our team is available weekdays 8AM–4PM on the Gardner Campus located in H0238 (downstairs in the library) and with phones open 24/7 for assistance.

Wi-Fi Access

MWCC provides secure, high-speed wireless at the Gardner, Leominster, and Fitchburg campuses.

MWCC Devices: College-owned laptops have full access to MWCC network resources.
Personal Devices: Students, faculty, and staff can connect personal devices to the internet using the eduroam network. Eduroam also works at other participating campuses once configured at MWCC. Antivirus software is required.

How to Connect to Eduroam:

  • Select the network ID “eduroam.”
  • Enter your MWCC username followed by @mwcc.mass.edu (e.g., jdoe@mwcc.mass.edu) and your MWCC password.
  • Accept the certificate (or choose “Do not validate” if prompted on Android).

Guest Access: Visitors may connect to the MWCC Guest network for basic internet access. This free, unsecured network should not be used for sensitive transactions.

Student Email & Accounts

If you are a registered student, you must activate your account in order to obtain your unique username and password. Passwords are randomly generated and are case-sensitive. They cannot be customized.

Account Setup

All students must fill out the Account Activation form to generate a new username and password.

  1. Go to iConnect
  2. Click the “Activate your Account” link below the login form
  3. You will need your student identification number (available from Student Records).
  4. Follow the prompts in the next windows to create a password for your account.

These new credentials will give you access to MWCC computers, access to MWCC’s wireless network (via your own laptop, or phone), and iConnect (Email, WebConnect, Blackboard are all available via iConnect).

Forgot your credentials? No problem, go to iConnect and click on “Student Password Reset” and follow on-screen directions.

Forwarding Email to Another Email Address

If you have another email account that you would prefer to use, you can easily re-direct your MWCC email to that account. To do this,

  • Sign in to your MWCC Gmail account.
  • Click the gear icon (⚙️) and select “See all settings.”
  • Go to the “Forwarding and POP/IMAP” tab.
  • Click “Add a forwarding address.”
  • Enter the email address you want to forward to and complete the verification process.
  • Once verified, select “Forward a copy of incoming mail to” your new email address.

Please be sure to test the re-direction by sending an email to yourself.

Common Errors – Change room location to Room H038, Gardner campus (downstairs in the Library).

 

Student Accounts

Account Information Username/Password
iConnect Web portal – provides single sign-on to web applications, provides news and event information to MWCC students, staff and faculty.

Account does not expire

 System-generated username/password.

Username is made up of first initial, last name (may be truncated), random number.
Password is 6 random uppercase letters/numbers.

Activate your account

Reset Password
Blackboard Online classes/learning application Linked to iConnect
Email Gmail – email service provided by Google Account does not expire Linked to iConnect
WebConnect Academic and financial information, course registration, transcript requests. Account does not expire Linked to iConnect
On-campus computers Access to all on-campus computers (including Library, computer labs) Linked to iConnect
Wireless Access Access to MWCC wireless network Linked to iConnect

Faculty/Staff Accounts

Account Information Username/Password
iConnect Web portal – provides single sign-on to web applications, provides news and event information to MWCC students, staff and faculty. Account does not expire Linked to email
Email Office 365 – accessible off-campus through iConnect or at Outlook Username is made up of first initial, last name (may be truncated), and random number. Password is 6 random uppercase letters/numbers.

To change your password, you must first enroll into Self Service Password Manager. You can get directions on how to enroll here. Once you’re enrolled, you can find directions on how to reset your password here.

If you’re having trouble with changing your password, please visit the Help Desk page to see how to get help.
Blackboard Online class management Linked to email
WebConnect Course management (for faculty) Linked to email
Banner Internal databases Username/password provided by ITS on case-by-case basis
SharePoint Online workspace, collaboration, document sharing, electronic workflows Linked to email
On-campus computers Access to all on-campus computers (including Library, computer labs) Linked to email
Wireless Access Access to MWCC wireless network Linked to email

Blackboard is the web-based software that is used by many instructors to provide students with access to course materials, assignments and to allow interaction between class members.

Here are instructions on how to access Blackboard.

Access Blackboard at either:

Credentials

If you have already activated your account and wish to retrieve your username and password or generate a new password, use the appropriate “Password Reset” link (found on the iConnect login page). These forms will create/modify your credentials for your MWCC computer logins, Email, WebConnect and Blackboard.

For help within Blackboard, please use the following resources:

  • Take the easy online tutorial on Blackboard. Click on “Login” and type in “demo” as the username and password.
  • 866-520-7129